When you add a smiley face to the end of a message, you may be saying more than you realise. Emoticons, faces formed from punctuation symbols such as :-), and emojis, picture symbols, are now common features of the way we communicate using phone and internet messaging services and social media. They can help your recipient understand a potentially ambiguous message, reinforce the emotion in what you're saying, or communicate your feelings rapidly with a single character. But not everyone uses them – or interprets them – in the same way.
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